North Carolina Association of Launderers and Cleaners

The Source of Official Information for NCALC. 4819 Emperor Blvd., Suite 400, Durham, NC 27703. • 919-313-4542 E-mail: NCALC


Our Values


We will do the right thing, be honest and fair in our dealings with each other and the public, and deserving of the trust of others.


We will be examples and encourage others to strive for excellence and advocate for and serve the greater good in our actions.


We gain strength, momentum and support in our business, families, and our association by the collective deliberation of all participants.


We understand that learning (gaining knowledge) is a life-long, every day requirement for continuous improvement in each of our local businesses.


We approach our industry which is our livelihood, with contagious enthusiasm, excitement, and devotion to our membership, our employees, customers, and communities.

President’s Message

We Thank Our Volunteers

The 113th NCALC Convention was held on October 25-27 at the Brier Creek Embassy Suites and was a resounding success.  There were great speakers, affiliate exhibits, great attendance and great fellowship.

The first educational session was a round table discussion on Friday afternoon with presentations by Paul Thomas of T&L Equipment and Russell Willard with Consolidated Laundry.  Paul spoke about the state of the laundromat industry in NC, the pros and cons of having a laundromat and the key points to consider when investing in a laundromat.  Russell made an in-depth presentation on the new Fulton boiler, what separates it from other boilers on the market and how it can positively impact your operation.

We then had a cocktail reception and a wonderful dinner followed by our keynote speaker, Stan Phelps who spoke about the little things that make the biggest difference in driving loyalty and sales.  He is the author of several books and was gracious to share them with the audience.  My big take away from this was to have your CSR’s truly care about your customer’s experience and have pride in the work that they do.

On Saturday, we had four engaging speakers; Jeff Jordan of Fabritec International spoke on “What do Employees Want from a Job?”, Jennifer Kingman of Viamark Advertising spoke about the effectiveness and complexity of social media and internet marketing, industry veteran Sandra Haralson talked about “Improving Plant Productivity” and David Makepeace of Medlin-Davis Cleaners spoke about specific operational benchmarks to monitor daily, weekly, monthly, quarterly and annually in order to maximize your profitability and avoid any year end surprises.  Afterwards, all the speakers took questions resulting in lively conversation.

After an afternoon off, everyone returned for the President’s reception and dinner.  Outside of the educational sessions, there was an abundance of fellowship amongst our members and affiliates and Saturday night was no exception. 

The Annual Convention is an event that dry cleaners from around the state can re connect, commiserate and share ideas, forge relationships with the people that supply our industry with products and services and take home a wealth of information from our educational sessions. 

If you were not able to attend this year I highly encourage you to plan on it for next Fall.  It is oftentimes hard to make the time or get out of your comfort zone, but I promise you that your investment in NCALC’s Annual Convention will pay dividends for you and your business long after the Convention is over.

David Makepeace

NCALC President

Important Dates

All of these upcoming events are open to NCALC members and friends. Advance registration is usually required for the NCALC events. Mark your calendars and plan to participate. Watch your email and the website ( for details.

NCALC 2020 Spring Meeting Cancelled

In response to the call for social distancing as a strategy for containing the Coronavirus (COVID-19), the NCALC 2020 Spring Meeting has been cancelled. This event, which featured a regularly scheduled meeting of the NCALC Board of Directors, was set to be held May 1-3, 2020 at the Blockade Runner Beach Resort at Wrightsville Beach, North Carolina. At this writing, no plan for rescheduling the Board meeting has been announced. Plans have been initiated for another NCALC visit to the Blockade Runner during Spring 2021, when hopefully the current virus concerns have become a distant memory.

DSCA April Stakeholder Meeting Cancelled

Superfund Special Remediation Branch Head Delonda Alexander has announced that the Drycleaning Solvent Cleanup Act (DSCA) stakeholder meeting scheduled for April 30, 2020 has been cancelled. The next distribution of updated fund statistics is expected during the Summer.

April 30, 2020

DSCA Stakeholders Meeting

CANCELLED (in response to COVID-19)

May 1-3, 2020

NCALC 2020 Spring Meeting

CANCELLED (in response to COVID-19)

October 30- November 1, 2020

NCALC Annual Convention

Charlotte Marriott City Center

100 W. Trade Street

Charlotte, NC 28202

April 30- May 2, 2021

NCALC 2021 Spring Meeting

Blockade Runner Beach Resort

275 Waynick Blvd.

Wrightsville Beach, NC 28480

NCALC Responds to COVID-19

As our nation has embraced the many challenges of the Coronavirus (COVID-19) pandemic, NCALC members and their employees have also had to make many adjustments to their operations. They are struggling to heighten safety for customers and employees while continuing to provide the essential laundry and dry cleaning services customers demand. As our government officials wrestle with strategies to contain the spread of the virus, many businesses have been required to close or severely curtail their services.

NCALC and many individual members have communicated with North Carolina Governor Cooper and North Carolina Emergency Management about the essential services provided by launderers and dry cleaners to prevent restrictions to their business operations. In justifying the request for exemptions from restrictions, NCALC has pointed out that launderers and dry cleaners should be deemed an essential business throughout the state for the following reasons The North Carolina Laundry and Dry Cleaning industry should be deemed an essential business throughout the state for the following reasons: 

• Clean clothes are a matter of public health and hygiene, especially during this critical situation. 

• We provide cleaning services for those garments that cannot be effectively cleaned at home and for those individuals who are unable to clean their own garments at home.    

• We clean the garments and other household laundry of first responders (including police, fire, and healthcare workers) so they are able to go to their jobs.

• We provide essential dry cleaning and laundry services to hospitals, and other healthcare facilities.

• Our pickup and delivery services for dry cleaning, laundry and even wash-dry-fold minimizes human contact and enables the vulnerable to stay at home. 

• For those customers that come to the store, we have increased the necessary store cleaning procedures and minimize the amount of time they spend in the store or drive-thru.

Several other states (including California, Illinois, New York, Ohio, and Pennsylvania) have already designated laundry and dry cleaning businesses to be essential to the well-being of their citizens and exempted them from restrictions to their operations.