North Carolina Association of Launderers and Cleaners

The Source of Official Information for NCALC. 4819 Emperor Blvd., Suite 400, Durham, NC 27703. • 919-313-4542 E-mail: NCALC


Our Values


We will do the right thing, be honest and fair in our dealings with each other and the public, and deserving of the trust of others.


We will be examples and encourage others to strive for excellence and advocate for and serve the greater good in our actions.


We gain strength, momentum and support in our business, families, and our association by the collective deliberation of all participants.


We understand that learning (gaining knowledge) is a life-long, every day requirement for continuous improvement in each of our local businesses.


We approach our industry which is our livelihood, with contagious enthusiasm, excitement, and devotion to our membership, our employees, customers, and communities.

President’s Message

Come Join Us at Our Convention

What a great, productive time was had for our May Board meeting in Asheville.  The weather was spectacular, the environment unique, and the fellowship meaningful.  In addition to the board meeting itself, we had a roundtable discussion led by George Self, President of Apple Advertising,  that was very enlightening.  My big take away was that the purpose of social media is not to blatantly promote your company, its specials or coupons, but to use it as a vehicle to build a relationship with the market you serve.  Creativity and consistency are key components to make it successful.  On Saturday we arranged for a brewery tour of the craft brewer, Highland Brewery, and had an incredible lunch and dinner on the town. 

Next up is the Annual Convention and I am excited about what has been planned so far!  It is going to be held in Raleigh on October 25th and 26th at the Embassy Suites in Brier Creek.  We will have a roundtable discussion on the latest in equipment technology on Friday before dinner, 4 educational sessions on Saturday morning, a host of activities to choose from for Saturday afternoon and of course, excellent fellowship Friday and Saturday night.

The Convention is designed to broaden our members’ exposure to our industry through the educational sessions, fellowship amongst our members and vendor networking events.   By simply making the investment to participate, you can take a great deal of pertinent information back to your plants and stores to solve many of those vexing issues and make your businesses more successful.

We hope you will join us and we look forward to seeing you!   

David Makepeace

NCALC President

Convention Program and Keynote Announced

The North Carolina Association of Launderers and Cleaners (NCALC) will be holding their 2019 NCALC Annual Convention on October 25-27, 2019 at the Embassy Suites Raleigh Durham Airport Brier Creek, located in Raleigh, North Carolina. The program offers significant value for owners, managers, and key staff of laundry and cleaning operations, and the social events and nearby attractions offer provide lots of interesting activities for everyone, including spouses and significant others.

Our Member Services Committee has been working hard to plan a compelling program for all attendees. On Friday afternoon, attendees will gather for a facilitated roundtable discussion on dry-cleaning equipment technology. The educational program on Saturday will include speakers on employee recruitment and retention, marketing and advertising, plant equipment maintenance, and improving plant production.


The convention will also include lots of opportunities for professional networking and fellowship with friends, table top vendor exhibits, and the annual NCALC membership meeting. The program culminates with the President’s Reception and Recognition Banquet on Saturday evening.

The Raleigh area is home to many attractions including the North Carolina State Capitol, the North Carolina Art Museum, the North Carolina Museum of Natural Sciences, the North Carolina Museum of History, the State Farmers Market, and a variety of shopping venues. Also, note that the Convention coincides with the last few days of the annual North Carolina State Fair.  So plan now to attend the convention and make a little extra time to enjoy some of the many other area activities.

Watch for full program details and registration info soon.

Louise “Sunny” Smith Houchins

Susan Smith Johnson, daughter of Louise “Sunny” Smith Houchins, has reported that her mother passed away on Saturday, June 8, 2019 at age 97. Mrs. Houchins, who had remarried some 20 years ago, had been living in Cary, North Carolina with her daughter Susan.

During the 1970s, Sunny worked with her husband and then NCALC Executive Director, Wynne Smith, as an administrator and she became intimately familiar with the business and members of the association. Their daughters Susan Smith Johnson and Carol Smith Boykins also actively helped with the association work during that time. Susan said they were so involved in the association, that she felt they probably still had perc flowing in her veins. Susan said her dad had given her mom the nickname “Sunny” reflecting on her sunny disposition and smile; and it stuck. When Wynne passed about 1977, Sunny continued to support the association for several years into the mid-1980s.

Past President Mack Davis recalled that for most of Sunny’s working years, the association office was in a small office strip in Cary across from Melba’s Restaurant. The Bulletin was printed in house and the technologies included mimeograph machines, printing press and type, and later high speed copiers. The whole back room of the Association office was filled with printing supplies and antique irons that were donated by a long term member. She drove from their home in Cary to Raleigh when the association bought an office condominium off Wake Forest Road in Raleigh.

Davis remembered Sunny fondly, saying “She did an excellent job of event planning for both the board meetings and also the annual conventions. She had good relationships with members and other association executives as well as NID (National Institute of Drycleaners; which later became when the National Drycleaners merged with the laundry association. Sunny was a tall lady with a big heart. Everyone loved Sunny and enjoyed talking with her because she was so genuinely interested in them. I am glad to have known and worked with Sunny!”

Form for

NCALC 2019 Spring Meeting.pdf

October 25-27, 2019

NCALC Annual Convention

Venue Has Changed

Embassy Suites by Hilton Raleigh Durham Airport Brier Creek

8001 Arco Corporate Drive

Raleigh, NC 27617

  1. Annual membership meeting

  2. Table-top exhibits

  3. Friday evening Reception with Exhibitors and Dinner with featured speaker

  4. Saturday educational seminar program

  5. Saturday evening President’s Reception and Recognition Dinner